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Cisco Webex

As of October 2023, Telecom will no longer provision new Cisco WebEx account except for call centre agents that are part of a Broadsoft call queue.  For all other new phone number requests, users will be assigned with a Teams phone number instead. Support for existing WebEx users will continue until the users are migrated … Read More

Communicator 7 to reach end of life April 30

The Communicator 7 application for VoIP is no longer supported by our current provider, GoCo, and will reach end of life on April 30, 2023. More than 2,000 staff and faculty who use Communicator 7 will be migrated to Microsoft Teams Phone by April 30. In November 2022, the Telecom team announced that Teams Phone … Read More

VoIP migrating to Teams Phone

Enterprise Infrastructure Solutions’ Telecom team within Information Technology Services is rolling out Microsoft Teams Phone, which will replace Communicator 7 as the University of Toronto’s VoIP solution for making and receiving phone calls. Migration to Teams Phone will happen over the next 18 months, beginning with Enterprise Infrastructure Solutions staff in November 2022, followed by … Read More

Rogers launches 5G for corporate vendor of record plan

The 5G service is now available as an option on the Rogers Corporate Mobility Vendor of Record plan. In order to get 5G service, you need a 5G compatible phone, the Rogers 5G plan, a Rogers 5G SIM card and to be in an area with 5G coverage. The pricing for the 5G plan is … Read More

Notice: U.S. mobile carriers to discontinue 3G network service

Bell Mobility have notified us that starting February 2022, U.S. carriers will begin phasing out their 3G / HSPA wireless network service in the U.S (including Puerto Rico and the U.S. Virgin Islands). Here are the latest updates on the status of the 3G / HSPA networks of Bell’s roaming partners: AT&T has officially announced … Read More

Notice regarding the decommission of BlackBerry OS devices

BlackBerry has announced that effective January 4, 2022, all BlackBerry operating systems will go offline. This means any device/service running on these operating systems, will no longer function after this date. To view the full list of impacted devices visit Any BlackBerry devices currently running on an Android operating system will continue functioning normally … Read More

U of T mobility services migration to Rogers

The University of Toronto is planning to migrate its corporate mobile services to the Rogers Network with Vendor of Record for the Ministry of Government Services offerings. This will include an online ordering and administrative portal. The solution will be at a minimum a replica of existing features and functionality with the intent to improve … Read More

Broadconnect has changed their name to GoCo

Notice The University’s VoIP provider which was previously named Broadconnect Canada has now been renamed as GoCo. The name change took place in October 2020 so please be aware that invoices issued previously under Broadconnect Canada will now present the name GoCo.    

Updating Communicator 7 application

All UofT users are being notified of a VoIP ‘Communicator 7 Upgrade’ application release that requires to be completed by February 18, 2021. The VoIP/Telecommunications team are asking users to perform this update themselves if they have Administrator privileges. This new release does not apply to mobile phone VoIP users of the ‘Communicator 7’ app. … Read More

VoIP line monthly charges

As of Dec 1st 2019, all Centrex Bell phone lines that have already migrated to VoIP prior to this date will receive a further discount to telephony monthly charges. Standard VoIP License phone line from $21.50 a month will be $17.75 ($13.75 + $4.00 Telecom Admin fee) Premium VoIP License phone line from $23.50 a … Read More