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Updating Communicator 7 application

Our VoIP vendor will be deploying a mandatory update to all users of the desktop ‘Communicator 7’ VoIP application.
Please follow the specific screen shot steps outlined in the procedure in the below link in order to update to the latest version: Windows: 22.7.8.74 or MAC: 22.7.8.74
If you have Administrator rights to your computer (i.e. able to install updates) you may proceed to execute the latest update right away.
If you do not have Administrator rights to your computer, please contact your local IT for assistance as soon as possible before the deadline: end of day, Wednesday July 23rd, 2020.
This new release does not apply to users using the mobile phone ‘Communicator 7’ app.

https://telecommunications.utoronto.ca/updating-communicator-7-/

If you require technical support with your VoIP service, please send an email to the U of T Telecommunications team: voipsupport@utoronto.ca

 

VoIP line monthly charges

As of Dec 1st 2019, all Centrex Bell phone lines that have already migrated to VoIP prior to this date will receive a further discount to telephony monthly charges.

  • Standard VoIP License phone line charge will be reduced from $21.75 to $17.75 ($13.75 + $4 Telecom Admin fee)
  • Premium VoIP License phone line charge will be reduced from $23.50 to $19.75 ($15.75 + $4 Telecom Admin fee)

All remaining Bell lines migrated post Dec 1, 2019 to VoIP, the monthly charges will still reflect $21.50 a month for Standard Licence and $23.50 a month for Premium License. This will stay in effect until Nov 2020.

Read more

About Telecommunications at U of T

The Telecommunications team provides comprehensive support to clients for all telecommunications services at the University of Toronto.

Read more

Welcome to the new Telecommunications website

The new Telecommunications site features information on the VoIP project, as well as on Bell traditional lines and other common tools in use at U of T. It is a work in progress, so check back if you don't see what you need, or contact us about what's missing: telecom.services@utoronto.ca

VoIP License Options

VoIP (Voice over Internet Protocol) is a technology that allows you to make voice calls using a network connection instead of an analog phone line, allowing for a wealth of unified communications features. Click to learn more about the features and plans available.

VoIP offers flexibility

Make and take calls on applications on your computer or on your mobile phone. A physical phone can be used, but isn't necessary with our VoIP system.

Earbuds keyboard

The VoIP Migration Project

Over 1,500 lines at the University have been moved from Bell Centrex to the University's new VoIP provider, BroadConnect.

Read more about the current state of the VoIP migration project.

 

VoIP FAQS

Looking for FAQs about VoIP?

Click here!

FAQs icon

Announcements

  • Communicator 7 Login Issue
  • VoIP line monthly charges
  • Dentistry Migrates to U of T’s New VoIP Service
  • Telecommunications is holding information sessions on VoIP throughout the Spring/Summer 2018
  • University set to transform communications on campus

Twitter Feed

@UT_VoIP

- April 3, 2019

#UofT has migrated over 7,000 phone lines to #VoIP ! We are now hosting training sessions for departments interested in learning more about the benefits and features on VoIP. Register now for an upcoming session https://t.co/836HudQqQa
@UT_VoIP

- May 15, 2018

#UofT has now reached the milestone of over 2,000 #VoIP lines active at the University! Interested in moving your department to VoIP? Register here https://t.co/836HudQqQa and join us for an information session coming soon!
@UT_VoIP

- May 3, 2018

@techknowfile: #tkf presentation on VoIP by @UT_VoIP https://t.co/EolkIooms5
Follow @UT_VoIP

The BroadSoft Portal

Manage your VoIP account

Log into your BroadSoft Portal here