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About Telecommunications at U of T

The Telecommunications team provides comprehensive support to clients for all telecommunications services at the University of Toronto.

Read more

UofT Mobility Services migration to Rogers

 

The University of Toronto is planning to migrate its corporate mobile services to the Rogers Network with Vendor of Record for the Ministry of Government Services offerings.

This will include an online ordering and administrative portal.

The solution will be at a minimum a replica of existing features and functionality with the intent to improve upon and create more efficient processes.

Read more

Two-Factor Authentication notice for GoCo (Broadconnect) portal

Our VoIP vendor GoCo is implementing a Two-Factor Authentication security enhancement which will affect any VoIP user accessing the GoCo portal on April 23rd.

The options for the Two Factor Authentication will be done via a call or SMS Message, for more information read below.

VoIP Mobile iOS Communicator 7 update

VoIP Mobile iOS ‘Communicator 7’ new version release (v22.39.17)

Please note that for all C7 iOS users there will be an updated release published on App store on March 15th, 2021.

For those who are interested in the technical details, please see the complete C7 iOS release notes link.

VoIP ‘UofT Communicator 7 Upgrade’ desktop application release

All UofT users are being notified of a VoIP ‘Communicator 7 Upgrade’ application release that requires to be completed by February 18, 2021.

Please follow the specific screen shot steps outlined in the procedure in the below link in order to update to the latest version:

Upgraded Version: 22.7.16

For more information on the update and instructions to update the application please click here

VoIP FAQS

Looking for FAQs about VoIP?

Click here!

FAQs icon

VoIP Mobile Android ‘Communicator 7’ Update

VoIP Mobile Android ‘Communicator 7’ new version release (v22.389.478)

Please note that for all C7 mobile Android users there will be an updated release published on Google store on Monday Oct. 26, 2020.

For those interested in technical details click here for release notes

VoIP line monthly charges

As of Dec 1st 2019, all Centrex Bell phone lines that have already migrated to VoIP prior to this date will receive a further discount to telephony monthly charges.

  • Standard VoIP License phone line charge will be reduced from $21.75 to $17.75 ($13.75 + $4 Telecom Admin fee)
  • Premium VoIP License phone line charge will be reduced from $23.50 to $19.75 ($15.75 + $4 Telecom Admin fee)

All remaining Bell lines migrated post Dec 1, 2019 to VoIP, the monthly charges will still reflect $21.50 a month for Standard Licence and $23.50 a month for Premium License. This will stay in effect until Nov 2020.

Read more

VoIP License Options

VoIP (Voice over Internet Protocol) is a technology that allows you to make voice calls using a network connection instead of an analog phone line, allowing for a wealth of unified communications features. Click to learn more about the features and plans available.

The VoIP Migration Project

Over 13,000 lines at the University have been moved from Bell Centrex to the University's new VoIP provider, BroadConnect Canada.

Read more about the current state of the VoIP migration project.

 

Announcements

  • UofT Mobility Services migration to Rogers
  • Broadconnect have changed their name to GoCo
  • Updating Communicator 7 application
  • VoIP migration completion
  • Campus Police VoIP migration

The VoIP Broadconnect Portal

Manage your VoIP profile

Log into the Broadconnect Portal here

Twitter Feed

@UT_VoIP

- April 3, 2019

#UofT has migrated over 7,000 phone lines to #VoIP ! We are now hosting training sessions for departments interested in learning more about the benefits and features on VoIP. Register now for an upcoming session https://t.co/836HudQqQa
@UT_VoIP

- May 15, 2018

#UofT has now reached the milestone of over 2,000 #VoIP lines active at the University! Interested in moving your department to VoIP? Register here https://t.co/836HudQqQa and join us for an information session coming soon!
@UT_VoIP

- May 3, 2018

@techknowfile: #tkf presentation on VoIP by @UT_VoIP https://t.co/EolkIooms5
Follow @UT_VoIP

The BroadSoft Portal

IT Administrators can manage your VoIP account settings

Log into the BroadSoft Portal here