Rogers eSIM activation steps

 

Instructions to change from physical SIM to e-SIM

 

1:  Order Spare e-SIM Vouchers:

Order a blank esim from the portal.

If placing an order on the ordering portal, you can select 5G ESIM in SIM type. If you are only looking to order a blank e-SIM, You can order this under “Accessories”, search “ESIM” to order.

When the blank eSIM is delivered the business officer can activate it via the BSS portal;

– Choose Account Maintenance, enter phone number and search for user

– Choose SIM change from the self-service options

– Choose “Activate a new physical SIM card”

– Enter 20 digit SIM number

– Confirm & Save your changes

Once that is done, the user scans the QR code in the eSIM pack to the device.

2:  Digital e-SIM Activation – BSS online billing:

Single SIM Card Change

For business officer:

  1. Visit https://bss.rogers.com
  2. Enter username and password, Sign In
  3. Select the Account Maintenance tab
  4. Enter valid mobile number, select Find
  5. In the Self-Serve Transactions menu, select Change SIM Card

6a. Send an e-SIM directly to a device – Choose correct device – Click Continue –

6b. Send an e-SIM directly to a device – Click Continue – Select “device not found” to bypass error message instead of selecting the device – Jot down the one-time password and enter the users email address. You’ll need to provide the user with the passcode. They then scan the QR code from the email to the device.

 

Please note, if the phone already has an eSIM programmed, that needs to be deleted before either of the above steps will work.

Delete any existing e-SM from iPhone settings:

1.    Open the Settings app.
2.    Tap Cellular (or Mobile Service in some regions).
3.    Under the “SIMs” section, tap the eSIM you want to remove.
4.    Tap Delete eSIM (or “Remove cellular plan”).
5.    Confirm by tapping Delete eSIM to finalize.

 

3:  Scan QR Code In iPhone Settings:

Go to Settings > Cellular.
Tap Add eSIM.
Tap Use QR Code.
Use your camera to scan the QR code

 

 

 eSIM activation iPhone 17

The iPhone 17 offers an automatic eSIM installation during device setup via an on-device notification (seamless eSIM):

  1. Turn on your device for the first time and complete the initial setup
    1. You’ll need to be connected to Wi-Fi during set-up to activate your eSIM
  2. After setup, wait for the notification to set up your Rogers eSIM
  3. Follow the prompts on your device.
  4. Go into your settings and make sure the new eSIM has been turned on for your device

If the prompt to set up the e-SIM is ignored or missed, you need to delete the existing e-SIM from the device settings as the first step to correct the issue.  From there the department can order an e-SIM voucher from the Rogers Direct Site (under Accessories) or do a digital eSIM change from the portal.

*see details for both options at the top of this page

After the e-SIM voucher is activated against the line, scan the QR code as the final step.

Do not scan the QR code prior to activating the e-SIM against the line or the process won’t work and a new blank eSIM will be required.

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TIP:

 

Make sure to always delete any existing e-SIM showing in the iPhone settings before trying to activate a new one through option 1 & 2.

Steps to Delete eSIM on iPhone

  1. Open the Settings app.
  2. Tap on Cellular or Mobile Service.
  3. Under the “SIMs” section, tap on the eSIM you want to remove.
  4. Select Delete eSIM or Delete Plan.
  5. Follow the on-screen prompts to confirm.

 

 

**********New update April 2026**********

 

“Rogers 5G Digital Seamless SIM” is now a SIM option available on the ordering portal for select devices – mostly iPhones eligible for this SIM type.

The iPhone 17 is an ESIM-only device, this option will always populate for this device. The 5G Digital Seamless SIM is the default SIM type for iPhone 17’s.

This new SIM option can be chosen when upgrading a device or activating a new line.

“5G Digital Seamless SIM” OR “Seamless e-SIM” is a SIM that is sent directly to the device when you order a new activation or an upgrade for an ESIM eligible device. The SIM is embedded on the device and is installed during device setup via an on-device notification (called seamless eSIM):

  • Turn on your device for the first time and complete the initial setup.
  • You’ll need to be connected to Wi-Fi during set-up to activate your eSIM.
  • Note: An error can occur due to an unstable Wi-Fi connection
  • After setup, wait for the notification to set up your Rogers eSIM
  • Follow the prompts on your device.
  • Go into your settings and make sure the new eSIM has been turned on for your device

If the notification was ignored or missed, the user will get error when trying to activate. The department must order a blank Rogers 5G eSIM and complete a sim change for the user in BSS. When user gets the esim voucher, the sim number must be activated for their line before they scan the QR code with their device.

ESIM’s work much the same way, but the difference is the direct delivery of the SIM to the device that is listed as “Seamless eSIM”.