VoIP stands for Voice over Internet Protocol (VoIP). VoIP converts your voice into a digital signal for transmission and allows you to make voice calls using a network connection instead of an analog phone line.

VoIP provides enhanced communications features, including:

  • Teleconference and videoconference calls
  • Access to your voice messages via email
  • Ability to use your computer with a headset instead of a physical phone
  • Option to change your availability (presence) to indicate if you’re available for calls
  • Ability to use your existing cellphone with your business phone number

Migration to Teams Phone

Microsoft Teams Phone will be rolled out to University of Toronto staff and faculty who have individual VoIP phone lines in a phased schedule by division/department. Teams Phone will replace the Communicator 7 soft client application, which is no longer supported by our current telephony provider, GoCo.

The migration to Teams Phone is expected to be complete in early 2024. Please refer to the Teams Phone resources page for information about the features and scope, as well as user guides.

VoIP Resources