Business officers/administrators have to submit an order on the Rogers ordering portal when porting a number from another service provider.

Once the order is placed on the ordering portal as a port request, the user will be shipped a Rogers temporary number on a Rogers SIM card.

When the SIM is delivered, the user has to complete the process to port their number to Rogers.

Porting a Number

Once the port request has been submitted and the SIM card is delivered, there is a process to port the number. The Rogers SIM will have a temporary Rogers number active on it. Users have 25 days to go to the link below to complete the process to port their number to Rogers.

Complete Porting (Instructions)

  • Go to rogers.com/complete and request the port.
  • Enter port-in number (your current number) along with the corresponding Rogers temporary number (identified on the label attached to the SIM card).
  • Once the information has been entered, then click on ‘submit’.
  • You will then be directed to verify the port-in numbers. Once you have reviewed the information entered and all is accurate, then click on ‘submit’.
  • The port now has been submitted and the line will shortly transition to Rogers. The process can take anything between minutes to several hours but service will remain on your existing SIM until the port goes through.
  • You will receive a text message on the temporary number once the port is completed (if you still have your previous carrier’s SIM card in your device, you will now need to put your Rogers SIM card in permanently). You may need to restart the device to complete the port process.

Important: Users have up to 25 days from the activation date to port their numbers through the www.rogers.com/complete web page. After 25 days the number can automatically port to Rogers and if the user does not have the Rogers SIM card there is a possibility they will not have cell service.

Please ensure that the user has the SIM card and completes the port within 25 days.

 

Transferring a Rogers Number

If a number is already a Rogers subscriber on a non-UofT account moving to the UofT corporate account, this is referred to as a transfer. This is a separate process from porting a number. This is not processed on the ordering portal, it requires:

  • a note must be left on the users account authorizing the transfer of the number to UofT. A unique reference will be provided which the user has to give the department
  • business officer has to send a request to Rogers (RBSG12@rci.rogers.com) requesting to transfer the number to their account, providing the following:
    1. the phone number to transfer
    2. the reference number
    3. the Rogers corporate account number to move the number to