Our VoIP vendor will be deploying a mandatory update to all users of the desktop Communicator 7 VoIP application.

Please follow the specific screen shot steps outlined in the procedures below in order to update to the latest version; Windows: 22.7.8.74 or MAC: 22.7.8.74
If you have Administrator rights to your computer (i.e. able to install updates) you may proceed to execute the latest update right away.
If you do not have Administrator rights to your computer, please contact your local IT for assistance as soon as possible before the deadline stated.
This new release does not apply to users using the mobile phone ‘Communicator 7’ app.
This update will address bug fixes and strengthen security in order to prevent future incidents such as the recent attack we experienced affecting VoIP services. This will also implement security patches.
Deadline to upgrade: End of day Wednesday July 23rd, 2020

C7 Communicator Desktop Application Upgrade Procedure:

For Windows:

Click on the link to download the .msi package to download the updated version of Communicator 7, then skip to Step 5: http://www.myphonetraining.com/files/Communicator_7.bc-uc.win-22.7.8.74.msi

OR

Step 1: Log in to the current version

Step 2: Click on Yes when you get the upgrade notification

Step 3: Click on OK

Step 4: Download and run the .msi

Step 5: Choose default options

Step 6: Log in

C7 Communicator Desktop Application Upgrade Procedure:

For MacOS:

Step 1: Log in to the current Communicator 7 version

Step 2: Click on Yes when you get a pop up notification to upgrade

Step 3: Click on OK

Step 4: If you receive a prompt to allow downloads select Allow

then go to Downloads folder on your web browser and double-click on the downloaded Communicator 7 .dmg file to run the installer

Step 5:New installer window will open. Select Communicator 7 using the trackpad’s left button and move it to the Applications folder if you wish to locally install the application on Mac
Note: You may receive a prompt on your Mac to enter your personal Admin password to allow the installation

If you receive a prompt that there is already an application with the same name existing, select Replace

Step 6: After installation, go to your Applications folder and open the Communicator 7 application with a new icon

If you receive a prompt to allow the Communicator 7 app downloaded the internet to open it.
Select Open

Step 7: Log in.
Upon starting the new Communicator 7 application, you should a new version 22.7.8.47 on login page.