As of Dec 1st 2019, all Centrex Bell phone lines that have already migrated to VoIP prior to this date will receive a further discount to telephony monthly charges.

• Standard VoIP License phone line from $21.50 a month will be $17.75 ($13.75 + $4.00 Telecom Admin fee)
• Premium VoIP License phone line from $23.50 a month will be $19.75 ($15.75 + $4.00 Telecom Admin fee)

All remaining Bell lines migrated post Dec 1, 2019 to VoIP, the monthly charges will still reflect $21.50 a month for Standard Licence and $23.50 a month for Premium License, including both migration and admin fees. This will stay in effect until Nov 2020.

Please note that as of October 2016, Bell has published new Cell Phone Roaming Rates. If you are travelling abroad on business with a corporate cell phone, please ensure to request a roaming package for voice and data ahead of your trip via your business officer.

Go to the Cell Phone Roaming and Tethering section to view the latest roaming rates.

As of October 1st 2015, Telecom Services is part of the Enterprise Infrastructure Solutions (EIS) group.  This will better position the Telecom group to make the transition from traditional Bell Centrex phone lines to an IP-based telephony solution (VoIP) in order to provide better service and reduce costs.  It will also ensure that the VoIP solution integrates with the many online collaboration and unified communications tools already in use at the University.  More information on the VoIP/UC project can be found here.

New Web Presence for the Telecommunications Department

Since the transition of the Telecommunications Department to the Information Technology Services portfolio, we worked to provide a new web presence for the department. Staff and faculty can now easily access information related to the available products and services, including billing rates and telecom support resources. In addition to this website, all Telecommunications products and services will remain listed in the IT Service Catalogue, as a complimentary channel for easy access to information.

What’s new?

We worked to streamline the content and organize it in a more user friendly manner. The only other change to the Telecommunications online content is a new dedicated space, separate from the previous portfolio, Facilities and Services, and current portfolio Information Technology Services. Telephone coordinators and staff requesting any Telecommunications changes will still be able to use the same tools as before to manage the U of T Directory and create Telephone Services Orders. 

Looking ahead:

We invite all faculty and staff utilizing telecommunications services (land lines, conference services or mobile phones) to give us feedback on the information available on the website. We will be working to bridge any gaps and add other helpful content to the website going forward. Faculty and staff may send their feedback to the ITS Communications Office.