What is 5G?
5G will be the most transformative network technology offered since wireless services were introduced in 1985 and will change the way we live, work and experience the world around us.
As they evolve, 5G networks will allow us to stream, download and upload massive amounts of data at unprecedented speeds. And with the capacity to link together billions of devices, 5G will connect us not only with our loved ones but to our homes, machines, cars, businesses and communities in ways we can only imagine.
Click a question below to see the answer for general 5G questions on the Rogers network.
5G on Rogers FAQs
1. Are there health concerns associated with Rogers 5G network?
The health and safety of all Canadians is of utmost importance to Rogers. They work closely with Innovation, Science and Economic Development Canada to make sure every product and service they offer Canadians meets rigorous safety standards.
All of their products and services meet Safety Code 6: Health Canada’s Radiofrequency Exposure Guidelines.
For further information about Safety Code 6, please visit Health Canada’s website.
Additional information can also be found at the Canadian Wireless Telecommunications Association.
2. As a Rogers customer, what do I need to access 5G?
5G access requires a 5G-enabled device in an area where there is 5G coverage. See the current 5G coverage map.
5G access is an option with Rogers Vendor of Record plans at no extra charge, users are automatically on the Unlimited data option ($49.75) without the option of the lower data tier.
3. Can I use an existing 5G device?
Yes, but we suggest you check with your device manufacturer to make sure your device is certified for use on the Rogers network. Handsets purchased after December 2017 should be automatically unlocked due to CRTC ruling but we recommend checking the device is unlocked first.
Keep in mind, to access the 5G network you’ll need to be on the 5G option on the Rogers Vendor of Record plan. Also you’ll need to be in an area with 5G coverage.
4. How will 5G be different than 4G LTE
5G will, over time, offer us experiences unlike any we’ve seen so far:
5G will support many more connections as the number of connected devices in our homes, businesses and communities grow.
- Think: Smart cities and digitally connected world!
5G will bring us ultra-low latency, meaning near-instantaneous network access and less of a delay in sending and receiving data.
- Think: Instant responses and lag-fee multi-player cloud gaming
5G will allow you to stream, download and upload massive quantities of data at unprecedented speeds.
- Think: Downloading your 4K movie in the blink of an eye
5. I have a 5G phone with Rogers 5G plan and I’m in an area with 5G coverage – but I cannot connect to the 5G network, why?
You might not be able to connect to a 5G network because:
- Your device is connecting to an HSPA+ or 4G LTE network, as that network’s signal is stronger.
- You’re in an Extended Coverage area.
- You’re roaming outside of Canada.
6. I’m concerned about network security, Is the Rogers 5G network safe to access?
Rogers takes their responsibility for keeping customer data and information private and secure very seriously.
They work with government and industry partners to make sure their networks are safe and secure, and they ensure that the standards they set are built into our networks, including 5G.
Additionally, the devices they sell meet all Government of Canada standards and are certified for use in Canada.
7. Is 5G replacing the current 4G LTE network?
No, Rogers are continuing to invest in the 4G LTE network. Their 4G LTE and 5G networks work together providing seamless coverage and the confidence to stay connected across Canada.
8. Is there a charge for 5G access?
The corporate Vendor of Record rate provides 5G access at no extra charge.
If you choose to use the 5G option on the Vendor of Record plan with Rogers, you are automatically on the Unlimited Data tier.
The monthly charge is $49.75.
The option of the lower pricing for up to 6GB of data limit is not available on the 5G version of the plan.
9. What’s the Rogers 5G experience like today?
Today, 5G speeds are similar to Rogers’ fastest 4G LTE experience and will continue to get faster over time.
10. Where is Rogers 5G available?
Rogers started rolling out Canada’s first 5G network in Vancouver, Toronto, Ottawa and Montreal. Today, they provide 5G service in over 50 cities and they’re continuing to expand across Canada! Check the Rogers network coverage map for current availability. .
11. Will I be able to use my 5G device outside of Canada?
Rogers have started to roll out 5G roaming on select devices in the United States, and more devices will have this feature over time. For devices that do not currently support 5G roaming, you can use Roam Like HomeTM with your 5G phone in over 185 international destinations when travelling, all for a low daily rate. Learn more about Roam Like Home.