For Bell accounts, the University uses the CallXpress platform for voicemail. See below for guides on getting started and general use.
CallXpress Voicemail Guides
View or Download PDF Guide:
|St. George / Downtown||First Time User Guide (Setup)||CallXpress Voice Mail First Time Setup (StG)|
|General User Guide||CallXpress User Guide (St.George)|
|University of Toronto Scarborough (UTSC)||First Time User Guide (Setup)||CallXpress First Time Setup (UTSC)|
|General User Guide||CallXpress User Guide (UTSC)|
|University of Toronto Mississauga (UTM)||First Time User Guide (Setup)||CallXpress First Time Setup – UTM|
|General User Guide||CallXpress User Guide – UTM|
Voicemail to Email
Voicemail to email provides you with audio (.wav) files of incoming voicemail messages as attachments in your email inbox, allowing you to conveniently listen to your messages on your computer or mobile device, forward them to others, or save them. If you wish to save them, you can keep them in your email inbox, or you can download them to your computer and then delete the files from your email inbox in order to save space there.
To enable voicemail-to-email if you have a Bell account, please send an email to firstname.lastname@example.org. Allow 3 days for the service to be implemented.
If you’re already using BroadConnect VoPI, voicemail-to-email is included in your VoIP license, and no further action is required on your part. Your voicemail messages will appear with attached .wav sound files, along with the caller’s ID, in the email inbox associated with your VoIP license.
Moving to VoIP and Wish to Archive Your Saved Bell (CallXpress) Voicemail Messages?
If you are migrating to VoIP and have voicemail messages that you wish to archive, here’s what to do.
- anytime before the migration takes place (but preferably at least few weeks in advance), enable voicemail-to-email by sending an email to email@example.com, including your phone number and email address. Allow 3 days for the service to be implemented
NOTE: While it’s best to this in advance of the migration to avoid losing any of your saved voicemail messages, your CallXpress mailbox will remain active for about 7 days after you migrate, so if you forget, there’s still a chance to save your messages if you act quickly.
Your voicemails will be sent as .wav file attachments to your email inbox.