Your BroadConnect VoIP voicemail can be configured to your preferences

Voicemail-to-email is included in your VoIP Standard or Premium license, but needs to be activated and an email address added. Once activated, your voicemail messages will appear with attached .wav sound files, along with the caller’s ID, in the email inbox you have specified.

Setting Voicemail Preferences in Communicator 7

To set voicemail preferences in Communicator 7 on your computer, do the following:

  1. Open Communicator 7 on your computer
  2. Click the gear icon on the left to open Settings
  3. Click the dark bar near the top and select Voicemail from the dropdown.

Please see the diagram below for a description and explanation of the options.

Diagram showing steps to setting up voicemail options in Communicator 7

Voicemail options:

  • Click on the toggle for Voicemail Service to enable the service.
  • Select the checkboxes to choose the type of incoming calls to send to voicemail.
  • Select the the radio button for “Use unified messaging” to access your voicemails from your phone and soft clients (computer app and mobile app).
  • Select the radio button for “Forward it to the e-mail address” and add an email address to have your voicemail-recording files sent to an email inbox.
  • Click on the toggle for “Notify of any new messages” and add an email address to receive notification of voicemails in your email inbox.
  • Click on the toggle for “E-mail a carbon copy of message to” and add an email address to have your voicemail-recording files sent to a second email inbox.
  • Click on the toggle for “Press ‘0’ to transfer to and add a phone number to allow 0-dail transfer of your voicemails to that number. You can select the number of times the line will ring before going to voicemail.
  • Click on the toggle for “Do not allow caller to leave message” if you do not want callers to have the option of leaving a message.
  • If you have enabled “Do not allow caller to leave message”. You can select the number of calls will be handled after the greeting plays to either the call is disconnected or the call is forwarded to this number (add number).