Multi-Line Set Features: Meridian 5000 Series

Call Forward Busy (CFB)

When your line is engaged, incoming calls will be forwarded to an assigned telephone number.

Call Forward Don’t Answer (CFD)

When you are away from your desk, incoming calls will be forwarded to an assigned telephone number after five rings.

Call Forward Universal (CFU)

This feature allows you to program your telephone set to reroute calls to a telephone number of your choosing.

To establish Call Forward Universal (CFU)

1. Without lifting the handset, press the CALL FWD key once. The LCD u next to the CALL FWD key will flash.
2. Dial the telephone number of the extension to which you will be forwarding calls.
3. Press the CALL FWD key again. The LCD u next to the CALL FWD key will be displayed with-out flashing.
4. To verify, lift the receiver and dial your own telephone number. Your call will be forwarded to the number you programmed
5. Notify the answering party that you are forwarding your calls to him or her.

The CALL FWD number you have programmed remains in memory until you change it. If you want to forward your calls to the same number at a later time, simply press the CALL FWD key twice. You can still place outgoing calls while Call Forward Universal is activated.

To cancel Call Forward Universal (CFU)

• Press the CALL FWD key once.

The LCD ♦ next to the CALL FWD key will go out and your phone will receive incoming calls.

This feature allows you to place a call on hold and retrieve it from any telephone set within the system. After you have parked the call, you can still place and receive calls.
To park a call:

1. Inform the caller that you are placing the call on hold.
2. Press the CALL PARK key once. The CALL PARK LCD ♦ will be displayed without flashing. Listen for 2 beeps… silence.
3. Replace the handset. The CALL PARK LCD ♦ will go off.

To retrieve a parked call:

1. From your own set or another set, lift the handset and listen for the dial tone.
2. Press the CALL PARK key once.
3. Dial the telephone number of the station at which the call was parked to be reconnected to your caller.

Your telephone may be assigned to a call pick-up group. If you are in the same call pick-up group as a telephone that is ringing, you can answer the call from your own set.

To pick up a call:

1. Press any idle telephone line key and listen for the dial tone.
2. Press the CALL PICK-UP key once.
3. Lift the handset to be connected to the caller.
4. Answer with your department and name.

This feature provides announced Call Transfer of all calls with the Centrex system.

To do a Call Transfer – Unannounced:

1. Advise the party that you are going to transfer the call.
2. Press the CONF 3 key once. The CONF 3 LCD ♦ will flash, indicating that the party is on hold.
3. Dial the telephone number to which you are transferring the call.
   • If the station answers, announce the call.
     • Press the CONF 3 key once and the RELEASE key once to complete the transfer.
   • If you hear a busy signal or the party doesn’t answer, press the RELEASE key once, then press the telephone line key next to the flashing LCD u to reconnect to the original party.
     • Explain that the line is busy and provide the caller with the number to call later.

This feature provides unannounced Call Transfer of all calls within the Centrex system.

To do a Call Transfer – Unannounced:

1. Advise the party that you are going to transfer the call.
2. Press the CONF 3 key once. The CONF 3 LCD ♦ will flash, indicating that the party is on hold.
3. Dial the telephone number to which you are transferring the call.
   • If you hear ringing, press the CONF 3 key once again and hang up.
   • If you hear a busy signal or the party doesn’t answer, press the RLS key, and then press the telephone line key next to the flashing LCD ♦ to reconnect to the original party.
     • Explain that the line is busy and provide the caller with the number to call later.

This feature allows you to place a call on hold.

To place a call on hold:

1. Inform the caller that you are placing the call on hold.
2. Press the HOLD key once. The LCD ♦ next to the held telephone line will flash, indicating that the party is on hold.
3. Replace the handset.

To reconnect the held call:

1. Press the telephone number key next to the flashing LCD ♦.
2. Lift the handset to reconnect.

This feature allows you to consult privately with a third party during any incoming or outgoing call.

To engage Consultation Hold:

1. Advise the party to remain on the line.
2. Press the CONF 3 key once. The CONF 3 LCD ♦ will flash, indicating that the party is on hold.
3. Dial the number of the person you wish to speak to. When the person answers, you will be able to converse privately.

To return to the original call:

1. Press the RELEASE key once to disconnect the third party
2. Press the telephone line key next to the flashing LCD ♦ to reconnect to the original party.

Listen on hold:

1. Press the HOLD key once. The LCD ♦ associated with the telephone line will flash.
2. Replace the handset.
3. Press the telephone line key next to the flashing LCD ♦ once. The LCD ♦ associated with the telephone number will be displayed without flashing. You will hear when the person returns to the call through the loudspeaker.
4. Lift the handset to talk.

The intercom feature allows you to use abbreviated dialing to call a member of a designated intercom group within your Centrex system.

To make an intercom call:

1. Lift the handset and listen for the dial tone.
2. Press the INTERCOM key once, then the two-digit number from 00 to 99 that was assigned to the member of your group whom you want to call.
3. Lift the handset.

This feature allows you to redial the number you called last from a multi-line set.

1. Lift the handset and listen for the dial tone.
2. Press the pound key (##) twice to redial the number automatically.

If you receive a busy signal after you have dialed a telephone number within the St. George Campus Centrex system (e.g., a “978” number from a “978” telephone) you can activate the Ring Again feature. With Ring Again, your telephone will ring as soon as the telephone number you are calling becomes available.

To establish Ring Again:

1. When you have dialed a local telephone number and received a busy signal, press the RING AGAIN key once. The LCD u next to the RING AGAIN key will be displayed without flashing.
2. Hang up.

You can still place and receive calls after you have implemented Ring Again.

When both the local number you called and your set are free, you will hear a short buzz through the loudspeaker and the LCD ♦ next to the RING AGAIN key will flash.

• Lift the handset and press the RING AGAIN key. The LCD ♦ next to the RING AGAIN key will stop flashing. The number you were calling will be redialed automatically.

To cancel Ring Again:

• Press the RING AGAIN key without lifting the handset to cancel.

This feature allows you to establish a conference call between yourself and two other parties.

1. Lift the handset and dial the phone number of the first party to the conference.
2. Advise the party to remain on the line.
3. Press the CONF 3 key once. The CONF 3 LCD ♦ will flash, indicating the party is on hold.
4. Dial the number of the second party to the conference.
5. Press the CONF 3 key once more.

First-time access to your personal voice mailbox:

Before entering the system

1. Think of a new password (5-15 digits)
2. Write a personal greeting (50 seconds in length)
3. Call the voice messaging-system access number (supplied when you received your voice mail password) from your own telephone.
   1. Listen to the automatic tutorial
   2. Enter your temporary password
   3. Change the temporary password to your personal password
   4. Record your first and last name
   5. Record your personal greeting