Single-line Set Features: Unity 8004 & 9000 series

There are three types of Call Forward: Call Forward Busy (CFB), Call Forward Don’t Answer (CFD), and Call Forward Universal (CFU).

Call Forward Busy (CFB)

When your line is engaged, incoming calls will be forwarded to an assigned telephone number.

Call Forward Don’t Answer (CFD)

When you are away from your desk, incoming calls will be forwarded to an assigned telephone number after four rings.

Call Forward Universal (CFU)

This feature allows you to program your telephone set to reroute calls to a telephone number of your choosing.

To establish CFU:

1. Lift the handset and listen for the dial tone.
2. Dial 115. Listen for 3 beeps…dial tone.
3. Dial the telephone number of the extension to which you will be forwarding calls. Listen for 2 beeps… silence.
4. Hang up.
5. To verify, lift the receiver and dial your own telephone number. Your call will be forwarded to the number you programmed. Notify the answering party that you are forwarding your calls to him or her. You can still place outgoing calls while Call Forward Universal is activated.

To cancel CFU:

1. Lift the handset and listen for the dial tone.
2. Dial 116. Listen for 3 beeps… silence.
3. Hang up.

This feature allows you to place a call on hold and retrieve it using any telephone set within the system that has this feature. After you have parked the call, you can still place and receive calls.

To park a call:

1. Inform the caller that your are placing the call on hold.
2. Press the switchhook/link key once momentarily. Listen for 3 beeps… dial tone.
3. Dial 120. Listen for 2 beeps… silence.
4. Replace the handset.

To retrieve a parked call:

1. From your own set or another set, lift the handset and listen for the dial tone.
2. Dial 121. Listen for three beeps… dial tone.
3. Dial the telephone number of the station at which the call was parked to be reconnected to your caller.

Your telephone may be assigned to a call pick-up group. If you are in the same call pick-up group as a telephone that is ringing, you can answer the call from your own set.

To pick up a call:

1. Lift the handset and listen for the dial tone.
2. Dial 112. You will hear a click, indicating that the calling party is on the line.
3. Answer with your department and name.

This feature provides announced Call Transfer of all calls within the Centrex system.

1. Advise the party that you are going to transfer the call.
2. Press the switchhook/link key once momen-tarily. Listen for 3 beeps… dial tone. The party is on hold.
3. Dial the telephone number to which you are transferring the call.
   • If the station answers, announce the call and hang up.
   • If you hear a busy signal or the party doesn’t answer, press the switchhook/link key twice to reconnect to the original party. Explain that the line is busy and provide the caller with the number to call later.

This feature provides unannounced Call Transfer of all calls within the Centrex system.

1. Advise the party that you are going to transfer the call.
2. Press the switchhook/link key once momentarily. Listen for 3 beeps… dial tone. The party is on hold.
3. Dial the telephone number to which you are transferring the call.
   • If you hear ringing, hang up.
   • If you hear a busy signal or the party doesn’t answer, press the switchhook/link key twice to reconnect to the original party. Explain that the line is busy and provide the caller with the number to call later.

This feature allows you to place a call on hold.

To place a call on hold:

1. Inform the caller that you are placing the call on hold.
2. Press the switchhook once momentarily. Listen for 3 beeps… dial tone.
3. Dial 111. Listen for 2 beeps… silence.
4. Replace the handset.

Note: Your phone will ring briefly every 60 seconds as a reminder that a call has been placed on hold.

To reconnect a call on hold:

• Lift the handset to reconnect.

The intercom feature allows you to use abbreviated dialing to call a member of a designated intercom group within your Centrex system.

To make an intercom call:

1. Lift the handset and listen for the dial tone.
2. Press the pound (#) key plus the two-digit number from 00 to 99 that was assigned to the member of your group whom you want to call.

This feature allows you to redial the number you called last.

To engage Last Number Redial:

1. Lift the handset and listen for the dial tone.
2. Press the pound key (##) twice or the LNR key once (if you have one) to redial the number automatically.

If you receive a busy signal after you have dialed a telephone number within the St. George Campus Centrex system (e.g., a “978” number from a “978” telephone), you can activate the Ring Again feature. With Ring Again, your telephone will ring as soon as the telephone number you are calling becomes available.

To establish Ring Again:

1. When you have dialed a local telephone number and received a busy signal, press the switchhook/link key once momentarily. Listen for three beeps… dial tone.
2. Dial 113. Listen for two beeps… silence.
3. Hang up.

You can still place and receive calls after you have implemented Ring Again.

When both the local number you called and your set are free, your set will ring, one long ring followed by two short rings. You have ten seconds to lift the handset before the call is cancelled. When you lift the handset, the number you were calling will be redialed automatically.

To cancel Ring Again:

1. Lift the handset and listen for the dial tone.
2. Dial 113. Listen for two beeps… silence.
3. Hang up.

This feature allows you to establish a conference call between yourself and two other parties.

To establish a conference call:

1. Lift the handset and dial the phone number of the first party to the conference.
2. Advise the party to remain on the line.
3. Press the switchhook/link key once momentarily. Listen for 3 beeps… dial tone. The party is on hold.
4. Dial the number of the second party to the conference.
5. Press the switchhook/link key once momentarily.