Update on Bell Centrex Line Repairs:
Effective September 1st 2018, repairs will no longer be handled by the Telecommunications group. This is in keeping with our current processes for all campuses at U of T. For any repairs, please contact Bell Repair directly to request service for your Bell Centrex telephone line.
The number to call is 1-800-661-2190.
Please have the following information to open a ticket:
- Bell Centrex Telephone number
- Brief description of the telephone issue you are experiencing
- Line location (room, street address and postal code)
- Business Name: Please quote University of Toronto
- Premises contact person name, telephone number and hours of availability for repair
If you experience any problems opening a repair ticket (ie: address not matching) or you require an escalation, you may contact us at 416-978-2000 or Telecom Services
Thanks for your cooperation.
If you don’t know what type of set you have, refer to the page on this site to identify it: Telephone Set User Guides, or contact your department’s Telephone Co-ordinator for the record of your line and set.
If your telephone set’s warranty is still valid, you can ask for a replacement set from the vendor.
Problems incorrectly referred to Bell Canada could result in a $100.00 “visit charge” to your department.
Still Not Working / No Dial Tone or Line Problems
If your phone is still not working and you suspect that the line is the problem,
Call 1 800 661 2190.
Important Note: A service charge may be levied for repair calls not defined as a line “out of service” (i.e., no dial tone).
If you identify a defective set and wish to purchase a replacement set, please refer to the Telephone Purchase page on this site.
|Prior to calling in your repair, please review the troubleshooting page on this site to help eliminate the set or other common problems, such as a loose cable, that you can fix yourself.|