Bell Troubleshooting FAQs

I can’t hear sound on my headset

Please check all of your connections to the jack, to the set and also into the handset.

Phone set does not ring

If you are able to make outgoing calls but don’t hear your set ringing for incoming calls, check your volume control to make sure your volume bar is turned up enough and not in an “off” or “low” volume position. Check to make sure that you have not manually call forwarded your telephone to another number and forgotten to cancel the call forwarding feature.

Feature does not work

Feature Does Not Work: Did you wait to hear the feature acceptance tone (3 beeps)? Did you wait to hear the confirmation tone (2 beeps)?  If you are hearing only a fast busy tone, the feature you are trying to activate is not being accepted. Try to enter the numbers again or cancel. Check with your department’s Telephone Coordinator to see whether the feature you are trying to use has been assigned to your set.

Set problems

To rule out set problems, test another set of exactly the same type in place of the problem set at the same jack location. If the other set works or the problem has cleared up, you probably do have a set problem.

Line static and interference

Line static and interferences can result from a line or a set problem. Check your connections for loose cords, especially the cord connection into your handset. Follow the suggestions above to rule out a set problem before reporting a problem with your line.

Check to see if there is an electrical transformer for another device immediately behind the set. Sometimes electromagnetic waves emanating from the device can affect your set.

Digital display disappears or is scrambled

If your digital display has disappeared or appears to be scrambled, check the attached AC adapter (black box-power transformer) to make sure it is still plugged into the electrical wall/floor outlet or power bar; this is what controls the appearance of the digit display on your set. Other meridian set problems can also be tested as listed above.

Message waiting lamp problems

If your message waiting lamp does not flash to notify you that you have messages waiting in your mailbox, please check your set by completing the following steps.

  1. Access your mailbox and press 4 (personal options) and then press 1 (notification schedule). The voice messaging system will give you the status of your message waiting lamp. If the notification is off, the system will tell you the appropriate key to press to activate it (please refer to the summary of voice messaging features found near the back of the UofT telephone directory or the Appendix in the web-based documentation).
  2. If you have a single line set, exchange your set with another single line set of the same type. Dial your number and leave a test mesage in your mailbox. Check to see if the message waiting lamp is flashing. If the lamp is flashing, it is safe to assume that the original set needs to be replaced. If the lamp does not flash on the test set, please call us.

Fax and modem line problems

Voice Grade Data Lines Only

Plug a single-line set (e.g., Unity II 8000/9000 series set) into a fax or modem line jack to verify that this is a line problem, not a peripheral equipment malfunction. If you hear a dial tone and the line seems to be fine, check your peripheral equipment to see if it requires adjustments or repairs. If you do not hear a dial tone when the set is plugged in, call us.