All telephone line repair problems on the St. George Campus are coordinated by the Telecommunications Department by dialling 978-2000.

If there is no answer, please leave a voice mail message with your name, a brief description of the problem, and a working telephone number where you can be reached, and your call will be returned as soon as possible.

Details regarding the specifics of the repair problem will be forwarded to Bell Canada’s Centrex Service Centre (CSC) for appropriate action. Based on our contract with Bell Canada, it is essential that the problem be confirmed as originating with the telephone line and not with your set.


How to Replace a Problem Telephone

Here’s the information you will need to have your telephone replaced:

  1. Type of set
  2. Warranty
  3. Place of purchase

If you don’t know what type of set you have, refer to the page on this site to identify it: Telephone Set User Guides, or contact your department’s Telephone Co-ordinator for the record of your line and set.

If your telephone set’s one-year warranty is still valid, you can ask for a replacement set from the vendor.

Problems incorrectly referred to Bell Canada could result in a $100.00 “visit charge” to your department.

Still Not Working / No Dial Tone or Line Problems

If your phone is still not working and you suspect that the line is the problem, contact us: 416 978-2000.

Important Note: A service charge may be levied for repair calls not defined as a line “out of service” (i.e., no dial tone).

If you identify a defective set and wish to purchase a replacement set, please refer to the Telephone Purchase page on this site.

Prior to calling in your repair, please  review the troubleshooting page on this site to help eliminate the set or other common problems, such as a loose cable, that you can fix yourself.