Make The Most of Your Telephone Set: Some Common and Helpful Features: Single-line sets: Unity, 8004 & 9000 series

The features described below are activated by using the switchhook (the buttons in the cradle of the telephone) or via the LINK key on enhanced single line Unity SE telephones. Your telephone set may be assigned some or all of the features available. Those features available on your set have been selected to reflect your specific telephone needs. If you attempt to use a feature that was not assigned to your set, you will hear a “fast busy” tone. To find out whether you actually have these features, check with the Telephone Co-ordinator for your department.

Call Forward

There are three types of Call Forward: Call Forward Busy (CFB), Call Forward Don’t Answer (CFD), and Call Forward Universal (CFU).

  • CALL FORWARD BUSY (CFB)When your line is engaged, incoming calls will be to forwarded to an assigned tele- phone number.
  • CALL FORWARD DON’T ANSWER (CFD)When you are away from your desk, incoming calls will be to forwarded to an as- signed telephone number after four rings.
  • CALL FORWARD UNIVERSAL (CFU)This feature allows you to program your telephone set to reroute calls to a telephone number of your choosing.
  • TO ESTABLISH CALL FORWARD UNIVERSAL (CFU)Lift the handset and listen for the dial tone. Dial 115. Listen for 3 beeps…dial tone. Dial the telephone number of the extension to which you will be forwarding calls. Lis- ten for 2 beeps… silence. Hang up. To verify, lift the receiver and dial your own tele- phone number. Your call will be forwarded to the number you programmed. Notify the answering party that you are forwarding your calls to him or her. You can still place outgoing calls while Call Forward Universal is activated.
  • TO CANCEL CALL FORWARD UNIVERSAL (CFU)Lift the handset and listen for the dial tone. Dial the access code, 116. Listen for 3 beeps… silence. Hang up.CALL PARK (PRK)This feature allows you to place a call on hold and retrieve it using any telephone set within the system that has this feature. After you have parked the call, you can still place and re- ceive calls.
  • TO PARK A CALLInform the caller that your are placing the call on hold. Press the switchhook/link key once momentarily. Listen for 3 beeps… dial tone. Dial 120. Listen for 2 beeps… si- lence. Replace the handset.
  • TO RETRIEVE A PARKED CALLFrom your own set or another set, lift the handset and listen for the dial tone. Dial 121. Listen for three beeps… dial tone. Dial the telephone number of the station at which the call was parked to be reconnected to your caller.CALL PICK-UP (CPU)Your telephone may be assigned to a call pick-up group. If you are in the same call pick-up group as a telephone that is ringing, you can answer the call from your own set.• TO PICK UP A CALL

Lift the handset and listen for the dial tone. Dial 112. You will hear a click, indicating

that the calling party is on the line. Answer with your department and name.

Call Transfer – Announced

This feature provides announced Call Transfer of all calls within the Centrex system. Advise the party that you are going to transfer the call. Press the switchhook/link key once momen- tarily. Listen for 3 beeps… dial tone. The party is on hold. Dial the telephone number to which you are transferring the call. If the station answers, announce the call and hang up. If you hear a busy signal or the party doesn’t answer, press the switchhook/link key twice to recon- nect to the original party. Explain that the line is busy and provide the caller with the number to call later.

Call Transfer – Unannounced

This feature provides unannounced Call Transfer of all calls within the Centrex system. Ad- vise the party that you are going to transfer the call. Press the switchhook/link key once mo- mentarily. Listen for 3 beeps… dial tone. The party is on hold. Dial the telephone number to which you are transferring the call. If you hear ringing, hang up. If you hear a busy signal or the party doesn’t answer, press the switchhook/link key twice to reconnect to

the original party. Explain that the line is busy and provide the caller with the number to call later.

Hold

This feature allows you to place a call on hold.

• TO PLACE A CALL ON HOLD

Inform the caller that you are placing the call on hold. Press the switchhook once momentarily. Listen for 3 beeps… dial tone. Dial 111. Listen for 2 beeps… silence. Replace the handset. Note: Your phone will ring briefly every 60 seconds as a re- minder that a call has been placed on hold.

• TO RECONNECT TO THE HELD CALL

Lift the handset to reconnect.

Group Intercom (GI)

The intercom feature allows you to use abbreviated dialing to call a member of a designated intercom group within your Centrex system. Lift the handset and listen for the dial tone. Press the pound (#) key plus the two-digit number from 00 to 99 that was assigned to the member of your group whom you want to call.

Last Number Redial (LNR)

This feature allows you to redial the number you called last. Lift the handset and listen for the dial tone. Press the pound key (##) twice or the LNR key once (if you have one) to redial the number automatically.

Ring Again (RGA)

If you receive a busy signal after you have dialed a telephone number within the St. George Campus Centrex system (e.g., a “978” number from a “978” telephone), you can activate the Ring Again feature. With Ring Again, your telephone will ring as soon as the telephone num- ber you are calling becomes available.

• TO ESTABLISH RING AGAIN

When you have dialed a local telephone number and received a busy signal, press the switchhook/link key once momentarily. Listen for three beeps… dial tone. Dial the access code, 113. Listen for two beeps… silence. Hang up. You can still place and receive calls after you have implemented Ring Again.

• WHEN THE LOCAL TELEPHONE NUMBER YOU CALLED AND YOUR SET ARE FREE

Your set will ring, one long ring followed by two short rings. You have ten seconds to lift the handset before the call is cancelled. When you lift the handset, the number you were calling will be redialed automatically.

• TO CANCEL RING AGAIN

Lift the handset and listen for the dial tone. Dial 113. Listen for two beeps… silence. Ring Again has been cancelled. Hang up.

Three-Way Conference (3WA)

This feature allows you to establish a conference call between yourself and two other parties. Lift the handset and dial the phone number of the first party to the conference. Advise the party to remain on the line. Press the switchhook/link key once momentarily. Listen for 3 beeps… dial tone. The party is on hold. Dial the number of the second party to the conference. Press the switchhook/link key once momentarily. You have now established a three way conference call.

Make The Most of Your Telephone Set: Some Common and Helpful Features: Multi-line Sets: EBS/ Meridian Basic/ Meridian Digital Display (all Meridian 5000 Series Sets)

Note: LCD denotes “Liquid Crystal Display.” This display, which is adjacent to the keys on the multi-line set,
indicates the line status or feature in use with a diamond-shaped indicator (u).

Call Forward

There are three types of Call Forward: Call Forward Busy (CFB), Call Forward Don’t Answer (CFD), and Call Forward Universal (CFU).

• CALL FORWARD BUSY (CFB)

When your line is engaged, incoming calls will be forwarded to an assigned tele- phone number.

• CALL FORWARD DON’T ANSWER (CFD)

When you are away from your desk, incoming calls will be forwarded to an assigned telephone number after five rings.

• CALL FORWARD UNIVERSAL (CFU)

This feature allows you to program your telephone set to reroute calls to a telephone number of your choosing.

• TO ESTABLISH CALL FORWARD UNIVERSAL (CFU)

Without lifting the handset, press the CALL FWD key once. The LCD u next to the CALL FWD key will flash. Dial the telephone number of the extension to which you will be forwarding calls. Press the
CALL FWD key again. The LCD u next to the CALL FWD key will be displayed with- out flashing.

To verify, lift the receiver and dial your own telephone number. Your call will be for- warded to the number you programmed. Notify the answering party that you are for- warding your calls to him or
her. The CALL FWD number you have programmed remains in memory until you change it. If you want to forward your calls to the same number at a later time, simply press the CALL FWD key twice. You can still place outgoing calls while Call Forward Universal is activated.

• TO CANCEL CALL FORWARD UNIVERSAL (CFU)

Press the CALL FWD key once. The LCD u next to the CALL FWD key will go out and your phone will receive incoming calls.

Call Park (PRK)

This feature allows you to place a call on hold and retrieve it from any telephone set within the system. After you have parked the call, you can still place and receive calls.

• TO PARK A CALL

Inform the caller that you are placing the call on hold. Press the CALL PARK key once. The CALL PARK LCD u will be displayed without flashing. Listen for 2 beeps… silence. Replace the handset. The CALL PARK LCD u will go off.

• TO RETRIEVE A PARKED CALL

From your own set or another set, lift the handset and listen for the dial tone. Press the CALL PARK key once. Dial the telephone number of the station at which the call was parked to be reconnected to your caller.

Call Pick Up (CPU)

Your telephone may be assigned to a call pick-up group. If you are in the same call pick-up group as a telephone that is ringing, you can answer the call from your own set.

• TO PICK UP A CALL

Press any idle telephone line key and listen for the dial tone. Press the CALL PICK- UP key once. Lift the handset to be connected to the caller. Answer with your de- partment and name.

Call Transfer – Announced

This feature provides announced Call Transfer of all calls with the Centrex system. Advise the party that you are going to transfer the call. Press the CONF 3 key once. The CONF 3 LCD u will flash, indicating that the party is on hold. Dial the telephone number to which you are transferring the call. If the station answers, announce the call. Press the CONF 3 key once and the RELEASE key once to complete the transfer. If you hear a busy signal or the party doesn’t answer, press the RELEASE key once, then press the telephone line key next to the flashing LCD u to reconnect to the original party. Explain that the line is busy and provide the caller with the number to call later.

Call Transfer – Unannounced

This feature provides unannounced Call Transfer of all calls within the Centrex system. Ad- vise the party that you are going to transfer the call. Press the CONF 3 key once. The CONF 3 LCD u will flash, indicating that the party is on hold. Dial the telephone number to which you are transferring the call. If you hear ringing, press the CONF 3 key once again and hang up. If you hear a busy signal or the party doesn’t answer, press the RLS key
and then press the telephone line key next to the flashing LCD u to reconnect to the original party. Explain that the line is busy and provide the caller with the number to call later.

Consultation Hold

This feature allows you to consult privately with a third party during any incoming or outgoing call.

• TO CONSULT PRIVATELY

Advise the party to remain on the line. Press the CONF 3 key once. The CONF 3 LCD u will flash, indicating that the party is on hold. Dial the number of the person you wish to speak to. When the person answers, you will be able to converse pri- vately.

• TO RETURN TO THE ORIGINAL CALL

Press the RELEASE key once to disconnect the third party, then press the telephone line key next to the flashing LCD u to reconnect to the original party.

Hold

This feature allows you to place a call on hold.

• TO PLACE A CALL ON HOLD

Inform the caller that you are placing the call on hold. Press the HOLD key once. The LCD u next to the held telephone line will flash, indicating that the party is on hold. Replace the handset.

• TO RECONNECT TO THE HELD CALL

Press the telephone number key next to the flashing LCD u. Lift the handset to re- connect.

• LISTEN ON HOLD

Press the HOLD key once. The LCD u associated with the telephone line will flash.

Replace the handset. Press the telephone line key next to the flashing LCD u once. The LCD u associated with the telephone number will be displayed without flashing. You will hear when the person returns to the call through the loudspeaker. Lift the handset to talk.

Group Intercom (I/C)

The intercom feature allows you to use abbreviated dialing to call a member of a designated intercom group within your Centrex system. Lift the handset and listen for the dial tone. Press the INTERCOM key once, then the two-digit number from 00 to 99 that was assigned to the member of your group whom you want to call. Lift the handset.

Last Number Redial (LNR)

This feature allows you to redial the number you called last from a multi-line set. Lift the handset and listen for the dial tone. Press the pound key (##) twice to redial the number au- tomatically.

Ring Again (RGA)

If you receive a busy signal after you have dialed a telephone number within the St. George Campus Centrex system (e.g., a “978” number from a “978” telephone) you can activate the Ring Again feature. With Ring Again, your telephone will ring as soon as the telephone num- ber you are calling becomes available.

• TO ESTABLISH RING AGAIN

When you have dialed a local telephone number and received a busy signal, press the RING AGAIN key once. The LCD u next to the RING AGAIN key will be dis- played without flashing. Hang up. You can still place and receive calls after you have implemented Ring Again.

• WHEN THE LOCAL TELEPHONE NUMBER YOU CALLED AND YOUR SET ARE FREE

You will hear a short buzz through the loudspeaker and the LCD u next to the RING AGAIN key will flash. Lift the handset and press the RING AGAIN key. The
LCD u next to the RING AGAIN key will stop flashing. The number you were calling will be redialed automatically.

• TO CANCEL RING AGAIN

Press the RING AGAIN key without lifting the handset to cancel.

Three-Way Conference (3WA)

This feature allows you to establish a conference call between yourself and two other parties. Lift the handset and dial the phone number of the first party to the conference. Advise the party to remain on the line. Press the CONF 3 key once. The CONF 3 LCD u will flash, indi- cating the party is on hold. Dial the number of the second party to the conference. Press the CONF 3 key once more. You have now established a three way conference call.

Using Your Voicemail

First Time Access to Your Personal Voice Mailbox

Before entering the system

  • Think of a new password (5-15 digits)
  • Write a personal greeting (50 seconds in length)
  • Call the voice messaging system access number (supplied when you receive your voice mail password) from your own telephone.
  1. Listen to the automatic tutorial
  2. Enter your temporary password
  3. Change the temporary password to your personal password
  4. Record your first and last name
  5. Record your personal greeting

IMPORTANT VOICEMAIL KEYS

The (*) Star Key

ALWAYS USE TO DISCONNECT FROM THE VOICE MESSAGING SYSTEM UNTIL YOU HEAR “GOODBYE”, THEN YOU CAN HANG UP.

  • Cancels what you are doing
  • Return to the main menu or previous menus
  • Erase or re-record a message

The (#) Pound Key

  • Completes a step
  • Skip a message or personal greeting
  • Identifies you as a subscriber to the Voice Messaging System