Please be advised that a ‘customer not ready’ fee will be applied when a Bell technician arrives at a customer’s premises on an agreed date to install one or several services and for whatever reason site contact not available to instruct technician of work required, customer project postponed, customer design change that pushed out the schedule or any other client related issue that changes the schedule when the tech arrives to do the work and the department is not ready to have Bell perform the work on the scheduled install date then this charge will apply.

A minimum $200 fee will be charged in such instances to reschedule the appointment to a later date.

To avoid penalties, customers should postpone the service installation by providing a 24 hour minimum notice to Bell.

Posted in: Telephone Services