Communicator 7 Login Issue

Some VoIP users may experience the following error message when attempting to login to the Communicator 7 client:
“Authentication failed”

This is the result of automated locking of accounts designed to protect against unauthorized logins. If this occurs, users will need to use the password reset option and specify a new password. This can be done by clicking on the “Forgot Password?” option on the C7 client login window and following the prompts.

Complete instructions on how to reset your VoIP password can be found on the Telecom website:

VoIP “How Do I…” FAQS

If you require technical support assistance with your VoIP service, please send an email to the UofT Telecommunications team: voipsupport@utoronto.ca