If you are viewing this page, you’re likely interested in finding out more about what is involved in migrating to VoIP. Below is a brief summary of the process.

Brief Summary of the Process to Migrate to VoIP

1.Once you initiate the request with U of T Telecom to migrate to BroadConnect (BCT) VoIP, a Discovery Sheet is populated by the Telecom team, listing all of your existing Bell lines and any special features associated with them
2.The Discovery Sheet is sent to your department (usually the business officer) and the telephony requirements of all personnel are assessed, including the number of physical phones and desktop- or mobile app-only lines. Your department reviews the Discovery Sheet, makes any changes necessary, such as adding new lines or revising requirements of existing lines, and sends it back to Telecom
3.Your network is tested for VoIP and a sample VoIP phone is deployed on site, and any IT recommendations identified at this time are implemented and tested
4.The Discovery Sheet is reviewed by U of T Telecom and sent to the department head for approval
5.U of T Telecom places the order, as approved, with BroadConnect, the VoIP service vendor
6.Your VoIP Polycom phones are delivered and can be placed and connected. The existing Bell phones remain in place until the switch to the new system is complete
7.The request to change over the existing numbers to the new system (referred to as porting) is submitted to BroadConnect, who in turn, works with the previous provider (usually Bell) to switch from their system to BroadConnect's. There is then a waiting period of up to 10-business days before the VoIP system is fully operational.

During this interim period, the VoIP lines can be used to call out, but incoming calls will come in on the Bell line
8.When porting is complete, your IT group confirms that the system is working as expected, user training takes place, existing Bell billing and CallXpress Voicemail are cancelled, and the users’ location information is sent to the 911 provider and Campus Police

After the migration, application support (including user-related support questions) and network support will be handled by the local IT of each department migrating to VoIP. Polycom phone hardware-related issues can be directed to U of T Telecom.

Planning Tip: Phase It In

For larger migrations, over about 50 lines, we recommend that the move to VoIP be done in phases. This serves to make the project more manageable for the migrating department, and it can also reduce the time required for the final cutover from Bell to VoIP: Bell designates a group of 50 or more lines a “project,” and handles these requests differently.

If there are IT personnel associated with the department, we also recommend that this team, even if it’s just one or two lines, be the first phase and go through the process first. This allows them to become familiar with any potential issues along the way and will help to make the departmental transition smoother.

If you have any questions, please contact ITS VoIP Services at voipsupport@utoronto.ca or (416) 978-VOIP (8647). If you would like to set up a meeting in preparation to move to VoIP, please fill in this form: Yes! I’m interested in moving my department to VoIP