VoIP "How Do I..." FAQS

How do I add a contact to my local directory using my Polycom phone?
  1. On the Home screen of your Polycom phone, navigate to Directories
  2. Select Contact Directory
  3. Select Add or Plus sign
  4. Enter the information needed and press Save
How do I change my voicemail password using my Polycom phone?
  1.  Log in to the voicemail by dialing *86 or press the Message key
  2. Enter your password
  3. Press *
  4. Press 8 to change the password
  5. Enter and confirm the new password

There are minimum standards to ensure that your voicemail remains secure:

  • Minimum of 6 characters
  • Must contain at least 1 number
  • Must contain at least 1 uppercase alpha character
  • Must contain at least 1 lowercase alpha character
  • Cannot be the previous set password
How do I delete messages from my voicemail box?
  1. Log in to the voicemail by dialing *86.
  2. Enter your password
  3. Press 7 to delete all messages
How do I enable or disable Call Forwarding from my Polycom phone?

To enable Call Forwarding:

  1. On the Home screen of your Polycom phone, select the “Forward” icon or press the More key, then press the Forward button.
  2. Select the Forwarding Type (Always, No answer or Busy)
  3. Enter the number to which you would like calls forwarded in the Contact box and press the ‘Enable‘ key

To Disable call forwarding:

  1. On the Home screen of your Polycom phone, select the “Forward” icon or press the More key, then press the Forward button.
  2. Select the Forwarding Type (Always, No answer or Busy)
  3. Press the Disable key.
How do I initiate a 3-way conference call with my Polycom VVX411 phone?

To initiate a 3-way conference call with your Polycom VVX411 phone, do the following:

  1. While on an active call, press the More soft key on your Polycom VVX411, then press the Conference soft key. The first call is placed on hold
  2. Dial the 2nd number.
  3. When the 2nd party answers, press the More soft key, then press the Conference soft key to connect the calls.
How should I choose my voicemail password?

There are minimum standards to ensure that your voicemail remains secure. Please create your voicemail password using the following guidelines:

  • Minimum of 6 characters
  • Must contain at least 1 number
  • Must contain at least 1 uppercase alpha character
  • Must contain at least 1 lowercase alpha character
  • Cannot be the previous set password